Front Desk Security

A security receptionist is the person in charge of an entrance and is responsible for the signing in of visitors and ensuring the premises are secure. A security receptionist patrols the premises, takes phone calls, operates surveillance, and contacts the emergency departments in case of emergencies.

Hearing the term “concierge” may bring to mind hotels. The term “front desk” may make you think of a doctor’s office.
Office buildings and apartment buildings are actually the places that most often make use of concierge/front desk security agents who keep watch over the comings and goings of building occupants and activities throughout the premises.

Concierge security officers are a special breed of professional who provide both security and hospitality services. The officers are responsible for delivering a high level of customer service for guests of whichever facility they are stationed at, while also providing protection for the occupants of the building and safeguarding the property. Your office building, apartment building, or otherwise is in good hands with the assistance of a highly trained concierge/front desk security agent.

Concierge Security

Concierge Security is our area of expertise

INFINITE INTELLIGENCE SECURITY distinctively covers the operations of the front desk, concierge, and doormen services. These exclusive services support a broad range of lifestyle needs for our customers.

Corporate
Commercial
Retail
Residential

We provide our clients with an opportunity to enhance service operations while achieving greater economies of scale.

INFINITE INTELLIGENCE SECURITY provides its customers with an inimitable service that creates peace of mind and luxury.

INFINITE INTELLIGENCE SECURITY staff are well skilled in hospitality and customer service. All our Concierge staff hold a Certificate 3 or Certificate 4 in Security. Adding hospitality training to our concierge guards’ skill set means they comprehend the vital customer interaction role they undertake.

Critical thinking and problem solving
Patience
Flexibility
Organizational skills
Multitasking
Clear and effective communication skills
Ability to talk to anyone
Administrative skills
Positive attitude

To ensure service standards are always retained, it is mandatory for the concierge security to be assured in all affairs of your site’s policies events. We conduct random spot assessments to ensure our staff remains exceptional.

Our individual dedicated and corporate support delivers clients with excellence in management service. Leveraging our expertise and extensive diligence network, we consistently deliver smarter solutions that simplify demanding lives and make them more enjoyable.

Concierge, doormen, and front desk services are in very high demand. INFINITE INTELLIGENCE SECURITY has been successfully able to meet all demands efficiently and cost-effectively. Our dedication to customer service, hospitality, and productivity is what distinguishes our services from that of our competitors.

Duties of Concierge/Front Desk Security Agents

Concierge officers serve as the first line of security, executing detailed and critical responsibilities that protect the building and its occupants. Their professionalism and vigilance ensure a secure environment and lasting peace of mind. Responsibilities include:

Greeting, checking in, and directing visitors
Providing customer service for residents, visitors, and/or guests
Responding to calls for assistance
Answer all incoming calls, appropriately directing callers, and logging voicemails
Enforcing access control and assuring that only authorized personnel enter the building
Checking bags and packages, as needed
Greet and process all personnel and visitors, administering appropriate badge identification, and providing assistance
Monitoring operational procedures
Maintaining constant surveillance of assigned areas
Report/monitor suspicious persons, calls, and events, in coordination with negotiated client contracts
Protecting the property from theft, accidents, fire, and other threats
Writing accident and incident reports for any suspicious activities or safety hazards
Additional duties (i.e., parking validation, package tracking)
Assist in emergency safety/security response efforts

The Unique Appeal of Front Desk Security Guards

Front desk security guards manage a great number of tasks at one time and are often responsible for monitoring a large amount of territory. Efficiency, patience, and an ability to multitask are all necessary skills for a concierge/front desk security guard.

Concierge security guards are often the people who take the brunt of abuse from site visitors, particularly those who are deemed unwelcome. The guards enforce the rules of who can and cannot enter the premises, and this can lead to plenty of ill feelings and, potentially, bad behavior or retaliation by the rejected visitor or guest. Front desk security guards are carefully trained to handle all manner of threats to your facility so that the residents, visitors, or guests always remain safe and secure.

From roving patrols to standing or static post security, from special event management to pedestrian and traffic support, concierge/front desk security guards have experience with personal safety escorting, custodial transfers, process serving, keeping the peace, and investigating suspicious situations.

Places That Use Concierge/Front Desk Security Guards

Concierge security officers may wear business attire instead of a standard security uniform, without any impact on their duties or level of protection. A softer, more polished appearance can enhance first impressions, while a traditional uniform can project authority and deterrence. The decision should reflect the image and security message you want your front desk to convey.

There are many places that use concierge/front desk security guards, including:

Retail or mixed-use properties
Businesses
Parking garages
Medical complexes
Gated residential communities
Sports and recreation facilities
Government buildings
Cultural destinations
Religious institutions
Tourist attractions

Regardless of your industry or facility size, concierge and front desk security services can be tailored to meet your property’s specific requirements. The continuous presence of a 24/7 security officer adds a vital layer of protection, clearly signaling to trespassers, thieves, and vandals that unlawful activity will not be tolerated at any hour.

Our Concierges provides an added layer of protection for everyone entering and exiting your building, enhancing overall safety and confidence. By reviewing your facility’s layout and addressing both current and future security concerns, a customized solution can be developed to support your business.
Contact INFINITE INTELLIGENCE SECURITY today at 240-470-3925.